Terms of Service

1. Acceptance of these terms

By creating a Gravitas account, subscribing to the service, or using it, you agree to these Terms and to the Gravitas Privacy Policy, which is incorporated here by reference. If you are agreeing on behalf of a business, you represent that you are authorised to bind that business, and “you” refers to that business. If you do not agree, do not use Gravitas.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use Gravitas. Gravitas is a business product and is not intended for personal or consumer use.

The Customer is responsible for its account, including the users it invites, the roles and permissions it assigns them, and all activity that happens under the account. You are responsible for keeping login credentials secure and for notifying us promptly of any unauthorised use. The information you provide when creating and maintaining an account must be accurate and kept up to date.

3. Customer data ownership

You own your data. As between you and InfiniDev, the Customer retains all rights to the data and content it and its users put into Gravitas — SOPs, schedules, jobs, projects, time and attendance records, documents, and everything else (“Customer Data”). We do not claim ownership of Customer Data.

You grant InfiniDev a limited licence to host, process, and transmit Customer Data solely to provide and maintain the service for you, including through the subprocessors listed in the Privacy Policy. This licence exists only so that we can run the platform on your behalf, and it ends when the data is deleted or the account is closed as described in Section 12.

We own the platform. InfiniDev owns all rights in Gravitas itself — the software, its design, and the underlying technology (see Section 7). Nothing in these Terms transfers ownership of the platform to you; you receive a right to use it, not the software itself.

4. Acceptable use

You agree not to:

• Use Gravitas to violate any law, or to store or transmit unlawful, infringing, or harmful content;
• Upload data about your employees or others that you do not have the right or a lawful basis to collect and process, including any location or attendance data you are not permitted to gather;
• Attempt to gain unauthorised access to the service, other customers’ data, or the underlying systems;
• Reverse engineer, copy, resell, or create a competing product from the service, except where such a restriction is prohibited by law;
• Interfere with or disrupt the integrity or performance of the service, including by probing, scanning, or overloading it; or
• Use the service to send spam or to abuse the notification or messaging features.

Because Gravitas can capture employee time, attendance, and (where enabled) location data, you are responsible for using those features lawfully — including giving your employees any notice and obtaining any consent required in your jurisdiction.

5. Subscription, billing, and cancellation

Gravitas is offered on a subscription basis. The available plans, their pricing, and the billing frequency are presented to you at the point of purchase, and the terms shown there at the time you subscribe govern your subscription.

Payments are processed by Stripe. By subscribing, you authorise us, through Stripe, to charge your payment method for the applicable fees on a recurring basis until you cancel. Card details are handled by Stripe and are not stored on InfiniDev servers.

You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period, and the service continues until then. Except where required by law, fees already paid are non-refundable, and cancelling does not entitle you to a refund for the remainder of a paid period. Any refund, free-trial, or renewal terms that apply to your plan are disclosed at the point of purchase and form part of your subscription.

6. Service availability and support

We work to keep Gravitas available and reliable, but we do not commit to any specific uptime here. The service may be unavailable from time to time for maintenance, updates, or reasons beyond our control, and features may change as the product evolves.

Support is provided through the contact channel in Section 14. Unless we have separately agreed to specific service levels with you in writing, Gravitas is provided without any uptime, support-hours, or response-time commitment. We will make reasonable efforts to respond to support requests, but no particular turnaround is guaranteed.

7. Intellectual property

Gravitas, including its software, user interface, design, logos, and all related intellectual property, is owned by InfiniDev and its licensors and is protected by law. These Terms grant you a limited, non-exclusive, non-transferable right to use Gravitas during your subscription, and nothing more. Any feedback or suggestions you give us about the product may be used by InfiniDev without obligation to you.

8. Confidentiality

Each party may have access to the other’s confidential information in connection with the service. Each party agrees to use the other’s confidential information only to perform under these Terms and to protect it with reasonable care. Customer Data is treated as the Customer’s confidential information. This does not apply to information that is public through no fault of the receiving party, already known to it, or independently developed, or that must be disclosed by law.

9. Disclaimer of warranties

Gravitas is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, InfiniDev disclaims all implied warranties, including any warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure, or that any output — including output from AI features — will be accurate or suitable for a particular use. You are responsible for reviewing time, attendance, payroll-related, and compliance data before you rely on it.

10. Limitation of liability

To the fullest extent permitted by law, InfiniDev will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of (or inability to use) Gravitas, even if we have been advised of the possibility of such damages.

InfiniDev’s total aggregate liability arising out of or relating to these Terms or the service will not exceed the amount you paid to InfiniDev for the service in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

11. Indemnification

You agree to indemnify and hold InfiniDev harmless from claims, damages, and costs (including reasonable legal fees) arising out of your Customer Data, your use of the service in violation of these Terms or the law, or your failure to obtain any employee notice or consent required for the data you collect through Gravitas.

12. Termination and your data

You may stop using Gravitas and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the service in a way that risks harm to the platform or to others; where practical, we will give notice and an opportunity to fix the problem first.

While your account is active, you can export your Customer Data from the service at any time. After termination, you will no longer be able to access the service; we retain Customer Data for two years and then delete or de-identify it, except for records we must retain by law (such as billing records). If you need an export after termination, contact us within that window. This mirrors the retention terms in the Privacy Policy.

13. Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in Harris County, Texas will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the service, and you consent to venue there.

14. Changes to these terms

We may update these Terms as Gravitas changes. When we make a material change, we will update the “last updated” date and, where appropriate, notify you through the service. Continued use of Gravitas after a change takes effect means you accept the updated Terms.

15. Contact us

Questions about these Terms can be sent to:

• Contact: privacy@infinidev.company
• InfiniDev LLC, 825 Town and Country Ln, Suite 1200, Houston, TX 77024